Delete your Dispoly account

In the app

Sign in, open “More” and tap “Delete account”. Before anything is deleted, the app shows what happens to your organizations and bookings, and you confirm once more.

On the web

Sign in on dispoly.net, open the User Settings from your name and choose “Delete account”.

If you can’t sign in

Email us at info@kramer-und-oesterling.de from the address of your account. We delete the account within one month and confirm by email.

Before the account is deleted

• If you are the last admin of an organization that still has other members, hand the admin role to another member first (Settings → Members). Until then, deletion is blocked.
• If you are the only member of an organization, it is closed: its booking pages are switched off, open requests are declined and upcoming guest bookings are cancelled, with a full refund for those paid online. An active subscription ends at the end of the paid period.
• Your own bookings that have not started yet are cancelled. The resource’s contact person is notified by email.

What is deleted

• your account with our sign-in provider WorkOS, including name, email address, profile picture and sign-in details
• your preferences, such as the language
• your memberships in organizations
• the link between your devices and push notifications, and your notification settings

This happens immediately and cannot be undone.

What is kept

• Past and cancelled bookings stay with the organization because they are part of its records, such as the vehicle logbook or billing. Your name remains on them as plain text, no longer linked to an account. The same applies to pickup and return entries and counter readings you recorded. The organization decides how long it keeps them.
• Invoices and payment records that commercial and tax law require us to keep, until the statutory period ends (up to ten years).
• Server logs, which are deleted after 30 days at the latest.
• On your device, the app removes your account’s data after the deletion. Guest bookings you made without an account stay in the app until you remove them or uninstall the app.

Bookings as a guest

Bookings made without an account have no account to delete. Your details are managed by the organization you booked with; to have them deleted, contact that organization or us. You can cancel through “Manage booking” in your booking email, as far as the organization allows it.

Signed in with Apple?

Then also remove Dispoly under “Sign in with Apple” in your Apple Account settings after the deletion.